Privacy

What is this Privacy Policy for?

This privacy policy is for this website https://www.fmelearnonline.com and our related study site https://study.fmelearnonline.com.  These websites are operated by FME Training Ltd.  The policy’s objective is to maintain the privacy of those who choose to use these websites (henceforth ‘users’), and to meet the obligations of FME Training Ltd and any Tutors who use these websites (henceforth ‘FME’) under the General Data Protection Regulation (GDPR) and its successors and related guidance.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users and FME.  It also details the way these websites process, store and protect user data and information.

The Websites

FME actively seek to maintain user’s privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience and to ensure all UK national laws and requirements for user privacy are complied with.

GDPR  information

The General Data Protection Regulations require that FME make clear various matters to the user, as shown below.

 

Contact & Communication

The Data Controller of these websites is The Company Secretary, FME Training Ltd, 30 Reigate Road, Reigate, Surrey RH2 0QN, Tel 01737 233538, who can also be contacted via this website.

Users contacting FME via these websites do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the GDPR. Such data may be stored on servers located outside the EU.

Purpose of Processing and Legitimate Interest in Processing User Data

Under the GDPR 6(1)(b) FME processes any information submitted for the performance of one or more contracts between the user and FME or in order to take steps at the request of the user prior to entering into a contract (e.g. to provide you with further information about the products / services offered on the websites or to assist you in answering any questions or queries you may have submitted, or to provide you with the products / services you may purchase), or to meet  obligations under taxation or other statutory reporting purposes.

Many of our study courses include your enrolment on a WhatsApp group or an email service or a Moodle discussion group or equivalent.  If this is the case then this will be clear from the product description at the time of purchase.  Consent to your enrolment on such services is implied by our requirement to perform the contract you will have entered into.

FME will not pass your data on to any third party other than where necessary for the delivery of a service or product you have purchased, or to meet statutory reporting requirements.

Any recipient or categories of recipients of the personal data

FME Training Ltd is the initial recipient of data submitted via these websites.

Tutors whose courses are listed on these websites will be provided with enrolment data for users who subscribe to their products and/or courses.

These websites are hosted by e-learndesign.co.uk.

Website design and administration may be carried out by third party experts as an when needed for the efficient delivery of our contractual obligations.

Details of transfers to third country and safeguards

The servers hosting these websites may be located outside the EU.  In such cases the hosting company will be asked to confirm that they are contractually bound by the GDPR.

Retention period or criteria used to determine the retention period

User’s name, contact and purchase data will be retained for a period of 6 years following their last contact with the company so as to meet taxation reporting needs.  User data associated with course activity will be held for 12 months after their completion of a course and then deleted or anonymised (where anonymous data is regarded as beneficial to future users).  User feedback may be retained in anonymised form for marketing purposes for up to 6 years.

Data subject’s (users) rights

Users have the right to withdraw their consent to the holding of their data, unless required for the performance of contractual obligations by FME or required by FME for statutory reporting purposes.

Users may contact the Information Commissioner to complain.  Please see the links at the end of this policy.

User data is required to deliver many of our services.  Without this data those services could not be delivered to the same standard.

Once data is submitted as part of the purchase process, this data will automatically be submitted to the Tutor on whose course you have enrolled, or whose product you have purchased.  You will also, where relevant, be automatically enrolled on our study site and / or WhatsApp, where your name may be visible to other students taking the same course.

Users have the right to the rectification of any data held.  Please contact FME where you believe we hold incorrect data.

Users have the right to their data being entirely erased from our records unless there is a lawful reason not so to do.  Please contact FME where you wish your data to be erased.  Erasing your data will result in all courses on which you are enrolled being inaccessible, in which case you would not be entitled to a refund of your course fees.

You have a right to restrict the further processing of your data.  In this case it is FME policy to erase your data unless there is a lawful reason not so to do.

You have the right to data portability.  We will supply your data in electronic form free of charge if requested within one month of that request.

You have the right to object to the further processing of your data at any time, in which case it is FME’s policy to delete your data unless there are statutory reasons not to do so.

FME does not carry out any automated decision making or profiling, other than the notification of Tutors of new enrolments and the marking of online tests.

Email newsletters independent of our study courses.

With your express consent your contact details may be used to subscribe you to one or more email newsletter program operated by these websites. Such consent will not be a precondition of subscribing for a service.  FME Learn Online may contact you from time time via email describing the various offers and latest courses online. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998 and the General Data Protection Regulation. You may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or it’s owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

Use of Cookies

These websites use cookies to better their users experience while visiting. Consent to use cookes is implied by the use of the website.  Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information Google’s privacy policy.

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

External Links

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url’s for example: Bitly produces “http://bit.ly/zyVUBo“.

Users are advised to take caution and good judgment before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information